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SECTION A: PLATFORM TERMS

Welcome to (website name)'s Terms of Service. These conditions govern your use of our platform and the associated services. By using our platform, you agree to these terms, which contain our policies.

Acceptance of these terms is required to utilize our service. To reserve a hotel room or travel service, you must also accept the following terms. If you do not agree with these terms, kindly do not use our service or make any travel reservations.

We reserve the right to modify these terms at any time. Continued use of our service indicates acceptance of the revised terms. We advise you to print out a copy of these terms for future reference.

Throughout these provisions:

  • We use the pronouns "we," "us," and "our."
  • Included in "Our Group of Companies" are our corporate subsidiaries and affiliates.
  • The term "Our Partners" refers to any connected, co-branded, or linked websites through which our Group of Companies provides content or services.
  • The term "Our Service" refers to our websites, applications, and online tools.
  • "Travel Services" refers to the travel-related alternatives offered by our service, such as hotel stays.
  • "Travel Provider" refers to the travel agency that provides you with Travel Services via our platform.
  • When you make a reservation or use our service, "You" refers to you, the traveler.

Please attentively read these Terms and Conditions section.

License for Use of Platform

The Platform is the property of (website name) and its licensors. You are granted a limited, non-exclusive, non-transferable license to access the Platform. This license is revocable and limited to personal, non-commercial use of our Services in accordance with these Terms. No additional rights or licenses are granted for the Platform. Your affirmation that your use of the Platform is solely for personal, non-commercial purposes is required.

Appropriate Usage

Your use of the Platform must adhere to these Terms and comply with all applicable laws. In particular, you agree not to:

  • products or services booked through the Platform, unless expressly authorized by (website name) in writing.
  • Make fictitious, fraudulent, or speculative reservations.
  • Present the Platform as coming from a source other than (website name), including modifying authorship or trademark notices.
  • Use manual or automated means to extract or scrape Platform content for external use, including text, images, audio, and reviews.
  • Attempt to gain access to the Platform's source code, or reverse engineer or modify the Platform's software.
  • Disrupt the Platform or the servers and networks it's connected to.
  • Compromising network security, including unauthorized access to the data of others 
  • Seek unauthorized access to any system on (website name).
  • Without express written permission, integrate Platform components into external websites.
  • Transmit content that is offensive, malevolent, or spam.
  • Modify identifiers to conceal the source of your posts.
  • Participate in activities that impair the Platform, (website name), or its users.
  • Violating any applicable law or the rights of a third party, including intellectual property rights.
  • (website name) reserves the right to disable user accounts or restrict loyalty program benefits if prohibited activity is suspected based on user behavior.

Registration and Use of Accounts

Creating an Account on (website name): During your use of our Platform, you may be required to create and maintain an account with us, known as a "(website name) Account." By creating a (website name) Account, you agree to provide complete, accurate, and up-to-date information during the account registration procedure. You agree that, when selecting a pseudonym, you will not adopt or use the name of another person with the intent to impersonate them, or a name or trademark that belongs to someone else without their permission.

Account Management: We also reserve the right, at our sole discretion, to prohibit or restrict Users, with or without a (website name) Account, from accessing our Platform in whole or in part, temporarily or permanently. You agree not to attempt to use our Platform under a different identity or through a different User if your access is blocked.

These measures have been implemented to assure the security, integrity, and equitable use of our Platform by all Users.

Platform Content and Availability

Authenticity and Changes to Content

We want to be upfront about how we handle content on our hotel booking platform. While we strive for accuracy, we can't guarantee that all the information you see is completely accurate or exhaustive. This includes content contributed by other users or hotel providers. Prices for hotel rooms can change, even during and after your search. However, once you've made a confirmed booking, any subsequent price changes won't affect your reservation. The ratings, rankings, and reviews for hotel listings are provided by the relevant hotel providers. Due to technical issues or unauthorized changes, we can't promise that the content on our platform hasn't been altered.

Content Risk and Availability of Platforms

You are responsible for any damages resulting from your use of the content on our platform. We are not responsible for any losses or damages incurred as a result of accessing or using the content on our platform. This includes any potential errors, additions, deletions, or alterations. We cannot guarantee that our platform will be accessible without interruptions at all times. In addition, we are not liable for any losses or damages caused by disruptions to our platform or services.

Recommendations and Approval

It is essential to note that our platform does not imply that we endorse any particular hotel or provider. We make no representations, warranties, or endorsements regarding the quality or standing of the hotels or service providers displayed on our website. On occasion, we may offer programs that permit hotel providers to increase the visibility of their listings, such as sponsored placements. Please note that these placements will be plainly marked.

User Content and Evaluations

Content Sharing by Users

If our Platform permits you to share User Content, such as your reviews of Hotel Booking or Travel Products, you agree to the following:

  • You are exclusively responsible for all User-uploaded content. You affirm that you will not distribute any information that is false, misleading, or infringes upon the rights of third parties, including intellectual property.
  • User Content is public and non-confidential, in accordance with our pertinent review guidelines.
  • While ownership of intellectual property rights in User Content remains with you or your licensors, you grant us a non-exclusive, worldwide license to use, reproduce, exhibit, distribute, modify, adapt, translate, and create derivative works from User Content for various purposes.
  • You authorize us to take legal action against those who violate our or your User Content rights.
  • User Content does not indicate our approval or affiliation with you.
  • We are not required to host or retain User Content, and you are responsible for maintaining archives.

Content Modification

We reserve the right to remove User Content if it violates these Terms, applicable laws, or if it poses a threat to us, Users, or third parties. We will notify you of our action, unless legal or operational constraints prevent us from doing so.

Third-Party Links

(website name) assumes no responsibility for the content of these external websites and exercises no control over their content, accessibility, or privacy policies. (website name) also disclaims responsibility for the consequences arising from accessing these websites, which may include exposure to software viruses, malware, or other harmful elements. The endorsement or recommendation of these websites or their content by (website name) is not implied.

Before proceeding, any third party seeking to create links to our Platform must inform (website name) of their intent. (website name) reserves the right to reject such links to our Platform. If (website name) grants permission for the establishment of such links, (website name) is under no obligation to establish reciprocal links with the third party.

SECTION B: GENERAL BOOKING AND PAYMENT TERMS

Service Particulars

This section (Section B) provides information on how to reserve hotel accommodations via the (website name) platform. When making hotel reservations through a partner or their platform, please refer to their respective terms, conditions, and privacy policies, which govern your interactions with them. To clarify, if a partner offers a hotel room and you schedule it through our platform, you are essentially making an offer to secure that room. Upon acceptance by the companion, this offer becomes a legally binding contract. Once you have made a reservation, the collaborator will provide you with their terms and conditions, typically via email. In such instances, your payment details will be shared with the partner in order to confirm your reservation. The partner retains the right to reject reservations in accordance with their policies.

Service Provider Specifics

Unless otherwise specified, all Travel Product booking facilitation-related Services are provided by (website name) .

Transportation by Ground

Please be advised that (website name) does not offer ground transportation. If ground transportation is provided, the hotel or a partner is responsible, not (website name). This transportation is not subject to our quality, safety, or service standards. If your confirmed reservation includes a self-transfer, it is your responsibility to arrange the transfer. In accordance with the (website name) Guarantee (if applicable), we are not responsible for self-transfers. If you have a self-transfer or need ground transportation, please contact Customer Service to learn about any additional fees associated with these services.

Reservation Process

Direct Booking with Hotels

When you secure a hotel through our (website) platform, your reservation is made directly with the hotels displayed on the booking page. Our platform facilitates bookings, but we do not own or manage the available hotels or accommodations. We are not required to provide or manage these lodgings. The hotel proprietors or their agents own, manage, or provide the hotels. The lodgings themselves are responsible for providing accommodations. Your interactions and experiences with hotels on our platform are solely your responsibility, and (website name) is not responsible for any problems that may arise during your stay.

Required Method of Payment

To book a Travel Product via our Platform, a Payment Instrument, such as a credit card, debit card, or digital wallet, is required.

When you submit a booking request via our website, you initiate a request for the specified hotel stay(s), subject to our Terms. The hotel will provide the accommodations, and the terms of your reservation constitute a separate contract between you and the hotel. This contract becomes legally binding when the hotel accepts it, informs (website name), and we send you an email of confirmation. Notably, the "thank you page" you see after submitting a booking request does not validate your reservation; it merely acknowledges that we've received your request for processing.

Acceptance and Documentation

In some instances, the confirmation email may contain a confirmation number ("Booking Confirmation Number") or a voucher ("Booking Voucher") to be used during your stay. Please keep these secure, as (website name) and the hotel are not responsible for confirmation numbers or vouchers that are lost or stolen.

Website Name's Conditions and Terms

Each hotel may have additional terms and conditions that apply to your confirmed reservation, such as cancellation and refund policies. You will be provided with the hotel's name and, in some cases, a link to their specific terms and conditions during the booking process. It is essential to review and approve all applicable terms and conditions prior to finalizing your reservation. If you are making a reservation on behalf of others, you must ensure that they have read and accepted these terms. Failure to comply with the hotel's terms may result in denied reservations or no-refund cancellations. Please contact the hotel directly if you have any queries about its amenities, services, or policies.

Rejections and Cancellations of Reservations

(Website name) reserves the right to reject booking requests or cancel confirmed reservations, including on behalf of hotels, without providing specific justifications. Refunds will be processed according to our Refund Policy, with the exception of the following circumstances:

  • Violation of our terms of service or local laws.
  • The hotel's policies forbid refunds.
  • Due to suspicions of fraud, (website name) determines, at its sole discretion, that a refund is not warranted.

Terms Tailored for Our Most Valuable Clientele

These customer-specific terms have been meticulously crafted to provide clarity and confidence in our services to you, a valued user of our (website name) hotel booking platform in India. They outline your rights and obligations when using our platform to locate and reserve hotels. By comprehending and abiding by these terms, you contribute to the creation of a secure and enjoyable experience on our website.

Usage Terms

The usage terms delineated here are aimed at establishing a harmonious and respectful online environment for all users of our (website name). By adhering to these terms, you pledge to utilize our platform in a lawful and responsible manner. This encompasses refraining from any actions that might compromise the security, integrity, or functionality of our services. These terms set the stage for a positive and mutually beneficial interaction, fostering a community of users who share a commitment to ethical online conduct.

Prohibited Content

In line with our commitment to maintaining a safe and reputable online space, we have outlined guidelines that specify the type of content that is strictly prohibited on our (website name). These restrictions are in place to ensure that interactions within our platform are respectful, lawful, and free from harm. By refraining from sharing or engaging with prohibited content, you contribute to the creation of a secure and enjoyable environment for all users.

Communications

Effective communication is vital to the success of our (website name). These communication terms elucidate the manner in which we engage with you and how you can reach out to us for inquiries, assistance, or feedback. Whether it's clarifying booking details, addressing concerns, or providing updates, these terms ensure that our lines of communication remain open, transparent, and efficient.

Intellectual Property

Intellectual property forms the foundation of our (website name). These terms clarify the rights and obligations regarding intellectual property, ensuring that the content and features of our platform are treated with the appropriate respect and adherence to legal standards.

Privacy

Your privacy is of paramount importance to us. These terms elucidate our commitment to safeguarding your personal information and outline how we collect, use, and protect the data you share with us. By understanding our privacy practices, you can engage with our (website name) with confidence, knowing that your privacy is a top priority.

SECTION C GENERAL PROVISIONS

These general provisions encompass the broader principles and guidelines that govern your interaction with our (website name). By adhering to these provisions, you contribute to an environment of respect, responsibility, and cooperation, ensuring a positive experience for all users.

Indemnification

You agree to indemnify, defend, and hold blameless (website name), its affiliates, partners, and related parties from any legal claims or expenses, including attorney's fees, resulting from your use of the platform. This includes violations of the law, accessing the website, utilizing our services, making reservations, negligence, and infringing on the rights of a third party.

Disclaimers and Liability Limitations

We want you to understand that, despite our efforts to provide a dependable platform, we are not responsible for certain occurrences. We have no control over user access, content effects, or content interpretations, nor are we liable for your network costs. The platform, services, and content are provided "as is" without express or implied warranties.

In addition, we are not responsible for losses, damages, or expenses that exceed a specified limit. We have no authority over third-party travel products, and any disputes with them are between you and the third party. Our total liability will never exceed the cost of your reservation. These restrictions are in accordance with the law and are necessary for the protection of both parties.

Circumstances Beyond Our Control

Certain events outside of our control may impact the operation of the platform. We are not responsible for security violations caused by natural disasters, war, or government actions. Despite our efforts to provide a seamless experience, these uncontrollable factors may impact our services.

Miscellaneous

Even if the platform is terminated, you will still be obligated to fulfill your obligations. These conditions constitute the agreement between you and (website name), superseding any prior agreements. We reserve the right to modify these terms at any time, and your continued use signifies your acceptance of any changes. In the event of a language discrepancy, the English version takes precedence.

Invalid portions of these terms will have no effect on the remainder, and only authorized parties may enforce them. We are subject to Indian law, and any disputes will be resolved in Indian tribunals.



SECTION D: HOW WE WORK

Accommodations' Position and Sponsored Listings

We want you to understand how our platform ranks accommodations. The default ranking is determined by an algorithm that considers a variety of factors, such as availability, promotions, and historical notoriety. Through plainly marked programs like Preferred Partner or sponsored listings, lodging providers can increase their visibility.

Private Hosts and Professional Traders

On our platform, various types of hosts exist. Professional merchants are more involved in the hospitality industry than private hosts, who rent properties outside of their business. For your clarity, we will label properties administered by private hosts and professional traders.

Regarding Our Reviews

We appreciate sincere guest reviews. Only verified visitors who booked via our platform and did not cancel their reservation are permitted to submit reviews. Negative and positive reviews are moderated before publication. Ratings range from 1 to 10, with subscores for particular aspects. To maintain relevance, we only accept reviews written within 12 months of the date of purchase, and we may cease displaying reviews older than 36 months.

Visitor Numbers

In accordance with India's regulatory requirements, we estimate the monthly users of our service in India. This estimate is solely for compliance purposes and should not be used for any other intent. Please be aware that this estimate may be revised as we enhance our methodology and receive further guidance.

Changes to the Terms and Conditions

We reserve the right, at our sole discretion, to modify or amend our Terms and Conditions. Any modifications will become effective upon publication on our platform. You are responsible for regularly reviewing these terms. By continuing to use our services following the implementation of any modifications, you consent to be bound by the revised Terms and Conditions.

Contact Information

Please feel free to contact us if you have any queries, concerns, or feedback regarding our services or these Terms and Conditions. Our support staff is available to assist you.

[Insert Contact Details]

Refund Claim Period

If you wish to claim a refund, you have an option to raise the request (mention number of days) from your checkout date.