Privacy Policy

Introduction

The following Privacy Notice applies to all websites, applications and other services and offerings (collectively "the Services") operated by (website name) and its subsidiaries ("we", "us", or "website name”).

This Privacy Notice describes how (website name) processes your personal data in connection with your use of the Services. Personal data is any information that can be used to directly or indirectly identify an individual.

You may be redirected to the websites or applications of third parties from (website name). Please note that we have no control over these third-party services, and that your use of them is governed by the privacy policies posted on the respective websites or apps, and not by this Privacy Notice.

Continuous technological development, modifications to our services, modifications to applicable laws, or other factors may necessitate that we update our Privacy Notice. This Privacy Notice will be updated frequently, and we ask that you remain apprised of its contents.

Categories of Personal Information We Collect

As needed, we may collect the following types of personal information from you when you use our platform, Apps, or associated tools or services:

• Name, username, email address, phone number, as well as residential, business, and invoicing addressees (including street and zip code).
• Government awarded Identification required for registration or identity verification, such as a passport, driver's license, government address numbers, and country of residence (for travel insurance purposes), as well as a tax identification number for vacation property owners.
• Payment details including card number, expiration date, billing address, and account number
• As available, travel-related preferences and requests, such as preferred destination and accommodation type, as well as special dietary and accessibility requirements.
• Information on loyalty programs and membership
• Date of birth and gender
• Geographical position
• Images, videos, and other recordings
• Social media account identifiers and other publicly accessible data
• Communications with us (such as quality assurance and training-related call recordings with customer service representatives) are recorded.
• Your searches, transactions, and other interactions with our online services and apps are tracked.
• Other communications that take place on the platform between partners and travelers, such as in-group messaging and traveler-collaboration tools 
• The platform's search queries and transactions.
• Information you provide about other individuals, such as your travel companions or those for whom you are making a reservation
• This includes updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis.
• We collect sensitive personal data only with consent or as required by local law. This may include information that could disclose your race, ethnicity, religion, sexual orientation, health, or disability.

When you install one of our applications or use our platform, we automatically collect the following data from your device (the "Automatically Collected Information"):

• IP number
• Device class
• Device-specific identification numbers
• Internet browser type (such as Mozilla Firefox, Apple Safari, Google Chrome, and Microsoft Internet Explorer)
• Provider of Internet Access
• System Operating Instructions
• Mobile provider

How your device has interacted with our online services, including the pages accessed, links selected, journeys viewed, and features utilized, as well as the dates and times of such interactions.

Details of any referring or exiting websites, as well as a general geographic location (e.g., at the country or city level).

Our Cookie Statement explains in greater detail how we utilize cookies and comparable tracking technology.

Location-Based Services Authorizations:

We may collect the location of your device using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth, or other technologies, depending on the settings and permissions of your device and your participation in particular programs. If you opt in through the app or other program (either during your initial logon or later), we will acquire this information to enable certain location-based services within the app (such as locating nearby available accommodations). To disable the app's location capabilities, log out or adjust the settings on your mobile device.

Use of Personal Information

We use your personal information for the purposes outlined below, which vary depending on the website or app you visit. 

• Utilization of Online Sites, Applications, and Services:
• Book the requested travel or facilitate booking of a vacation home
• Offer services pertaining to the reservation and/or account.
• Create, maintain, and update user accounts and authenticate you on our platform.
• Maintain your search and travel history, accommodation and travel preferences, and similar information regarding your use of (website name)'s platform and services, as described in this Privacy Statement.
• Facilitate the acceptance and processing of payments, coupons, and other transactions.
• Administer reward and loyalty programs
• Collect and authorize evaluations related to bookings
• Facilitate your use of our services through features such as the ability to sign in with your account within the online services and websites of some (website name) companies.

Public Relations and Marketing:

• Respond to your inquiries, information requests, and information selections
• Facilitate communication between you and travel suppliers such as hotels and vacation home owners
• Contact you (via text message, email, phone calls, postal mail, push notifications, or other communication platforms) to provide information such as travel booking confirmations and updates, for marketing purposes, or for other purposes described in this Privacy Statement.
• Promote our goods and services
• Utilize the results of analyzing information such as browsing and/or purchase history to tailor advertising to your interests and preferences.
• Evaluate and assess the performance of our marketing and promotions
• Administer contests, sweepstakes, and other promotional giveaways.
• Additional Business Reasons and Compliance
• Conduct market research, surveys, and data analytics
• Maintain, enhance, investigate, and evaluate the efficacy of our websites and applications, activities, tools, and services.
• Monitor or record calls, conversations, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers, for the purposes of quality control, training, and dispute resolution, and as otherwise described in this Privacy Statement.
• Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose unrestrictedly where allowed.
• Promote security, verify our customers' identities, prevent and investigate fraud and unauthorized activity, defend against claims and other liabilities, and manage other risks.
• Comply with applicable laws, protect our and our users' rights and interests, defend ourselves, and respond to law enforcement, other legal authorities, and legal process-related requests.
• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other due diligence regulations and laws
• Conduct business in accordance with legal business purposes and the law.

[Company Name] is responsible for the [website name] you are using (including to make a reservation) and will be the primary controller of your Personal Information. When you use multiple sites, the controllers of those sites may collaborate to provide you with access to services such as our combined loyalty program, single account access to all of our sites (as they become available in your location), and other support functions and operations to manage and improve our services across (website name) companies. 

They are referred to as joint controllers. This will not affect any marketing preferences you have made with [company name] that have not been updated.

Clickstream metrics

In some instances, we may use clickstream data to illustrate how you utilize our website. Clickstream data is a compilation of events that represent the actions of website visitors. We may reconstruct your site journey modeled on the timing and location of your actions. 

This information is predominantly used for customer service, to verify the legitimacy of a claim, and for our own defense. This information may also be used for internal purposes, such as enhancing the user experience on our website and identifying website errors.

Confidential Personal Data

Your sensitive personal information will only be used for the purposes for which it was collected.

Legal grounds for processing:

We will only collect personal information from you,

(i) where the personal information is required for the performance of a contract with you (e.g., to manage your booking, process payments, or create an account at your request), 

(ii) where the processing is in our legitimate interests and not overridden by your rights (as described below), or 

(iii) where we have your consent to do so (e.g., to send you marketing communications where consent is required). In certain instances, we are required by law to collect your personal information, such as when we need to use your transaction history to fulfill our financial and tax obligations.

If we ask you to provide personal information to comply with a legal requirement or to carry out a contract with you, we will make this clear at the time and inform you whether the provision of your personal information is mandatory (and of the possible consequences if you choose not to provide your personal information). Certain nations and regions permit us to process personal data based on our legitimate interests. 

If we collect and use your personal information based on our legitimate interests (or the legitimate interests of a third party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, for marketing purposes, or for potentially detecting or preventing illegal activities. 

We may employ artificial intelligence, machine learning, and other forms of automated decision-making to improve the user experience and maintain the security of our website.

For instance, we might employ it in relation to:

• the sorting order displayed on our website,
• destination, property, and activity suggestions
• price insights and alerts for flights,
• the content you upload to our website (e.g., images of your properties) to ensure that it meets our quality or formatting standards, and to identify any relevant amenities included in your listing.
• We will evaluate the reviews you submit to ensure they do not contain personally identifiable information and to measure customer satisfaction.
• the prevention and detection of violations of our terms and conditions or other fraudulent activities to maintain the security of our website,
• our language and dialects within the experience of our virtual agents.
• By entering your personal information into a system and utilizing automated processes, automated decisions are possible.

We will not engage in automated decision-making that involves a decision with legal or similarly significant effects based solely on automated processing of personal information unless: 

(1) you have expressly consented to the processing; 

(2) the processing is required for entering into a contract; or 

(3) otherwise permitted by applicable law.

You may have rights in relation to automated decision making, such as the ability to request a manual decision-making procedure or to challenge a decision made exclusively through automated processing. 

Sharing of Personal Information

At (website name), we recognize the importance of your privacy and are committed to maintaining its security. Your personal information may be shared under the following conditions:

Independent service providers: 

We may share your information with third-party service providers who assist us in providing our services and have earned our trust. These service providers are constrained by rigorous confidentiality agreements and may only use your data for the purposes outlined in our Privacy Statement.

Commercial partners and offers: 

We may occasionally partner with other businesses to offer you exclusive discounts, promotions, or services. In such instances, we may share your information with these partners, but only with your express permission.

Concentrated Advertising:

We may use your information to tailor advertisements and promotions that we believe will appeal to you. These ads may be displayed on our website or on third-party platforms.

Additional Third-Parties: 

We may share your information with third parties when required to do so by law, regulation, or legal process, or to protect our rights, property, or safety, as well as those of our users.

Legal Rights and Responsibilities: 

We may need to disclose your information in order to comply with legal requests or to enforce our terms and conditions. We will ensure that these disclosures comply with all applicable regulations.

Business Transaction: 

Your personal information may be shared with parties involved in a merger, acquisition, or transfer of assets to facilitate due diligence, negotiation, and consummation of the transaction.

Your Rights and Choices

At (website name), we respect your rights and offer you choices to manage your personal information. You have the following rights and options:

1. Access to Your Information: We will provide you with a copy of the personal information we hold about you.

2. Correction of Inaccuracies: If you believe that any information we have about you is incorrect or incomplete, you can request corrections.

3. Data Deletion: You have the right to request the deletion of your personal information, subject to legal and operational obligations.

4. Restriction of Processing: Under certain circumstances, we can limit the processing of your personal information.

5. Object to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

6. Portability: You can request a portable copy of your personal information or have it transferred to another service provider.

7. Manage Email Preferences: You can manage your email communication preferences and opt-out of promotional messages.

8. Cookie Control: You can manage your cookie preferences through your browser settings or our website settings.

9. Privacy Settings: You can adjust your privacy settings in your account profile to determine what information is shared.

International Data Transfer

At (website name), we understand that your personal information might be transferred to and stored in countries outside of India. These countries could have different data protection laws than those in your home country. We take measures to ensure your data's security no matter where it's processed. By using our services, you consent to the transfer of your information to countries that might have different regulations, but we always maintain the same level of data protection as required by applicable laws.

Security

In order to protect your personal information, we have implemented robust measures to prevent unauthorized access, disclosure, alteration, or destruction. Our security protocols include encryption, secure browsing, and regular monitoring to detect and prevent any potential threats. Additionally, our staff and partners who have access to your information are bound by strict confidentiality obligations. While we strive to ensure the utmost security, it's important to remember that no data transmission over the internet can be entirely secure. Therefore, we encourage you to protect your information by using strong passwords and logging out of your account when using shared devices.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that have their own privacy practices. We do not endorse or take responsibility for the content or practices of these websites. We recommend reviewing the privacy policies of any third-party sites you visit to understand how they handle your information.

Please remember that while this content provides general information and guidance, it's important to consult with legal professionals to ensure your Privacy Policy complies with Indian regulations and accurately reflects your practices.

Cookies

Cookies are small pieces of data that are stored on your device to enhance your browsing experience. At (website name), we use cookies to improve our services, analyze user behavior, and provide personalized content. You have the option to manage your cookie preferences through your browser settings or our website settings. However, please note that disabling certain cookies might impact the functionality of our site.

Marketing Channels and Opting Out of Marketing Communications from Us

We may use your personal information to send you marketing communications through various channels such as email, SMS, or push notifications. If you prefer not to receive these communications, you can opt out by adjusting your communication preferences in your account settings or using the opt-out mechanism provided in the messages. Please note that even if you opt out of marketing communications, you may still receive transactional or service-related messages pertaining to your bookings or account.

Updates to Privacy Policy

Our Privacy Policy may be updated from time to time to reflect changes in laws, regulations, or our business practices. When we make substantial changes, we'll notify you through prominent announcements on our website or via email. Keep up-to-date about how your information is protected by reviewing our Privacy Policy periodically.

Data Retention

We will retain your personal information in accordance with all applicable laws for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement unless a prolonged retention period is mandated or permitted by law. If we intend to use your personal information for analytic purposes or trend analysis over an extended period of time, we will de-identify, aggregate, or otherwise anonymize it.

When we delete your personal information, we use industry-standard procedures to ensure that it cannot be recovered or retrieved. We may store residual copies of your personal information in backup systems to safeguard against malicious data loss. This data is inaccessible unless it is restored, at which point all unnecessary information will be removed.

The following criteria are used to determine our retention periods:

• The length of our relationship with you, including any open accounts you may have with Expedia Group companies or recent reservations or other transactions on our platform.
• Whether we are required by law to keep a record of your transactions with us, for example.
• Whether any current and applicable legal obligations, such as contractual obligations, litigation holds, statutes of limitations, and regulatory investigations, effect how long we will retain your personal information.
• Whether your information is required for secure system backups.

Contact Us

We value your privacy and are committed to addressing any questions or concerns you might have regarding your personal information and our privacy practices. Please find below information about how to reach us:

[insert contact details]